Job Description

 

We have a tremendously successful team and are searching for a strong leader that possesses a passion for world class hospitality, is highly detailed and organized, and can effectively communicate with members, your team and across multiple departments. Having the experience and knowledge of high-end dining and events is a must.

This position is responsible for managing front of house staff and dining room operations for several food and beverage outlets including two dining rooms across two clubhouses and on the course drinks/snacks at Scottsdale National Golf Club. This position will be accustomed to delivering 5-star service, and accountable for driving strong team performance to exceed the member’s expectations. The ideal candidate will be comfortable working in a highly collaborative and communicative team environment and foster an environment of continued professional development for the staff. 
 

Responsibilities   

  • Exhibit strong service standards and set/maintain an appropriate service approach to exceed member satisfaction with each and every interaction  
  • Display a polished, professional and high-touch dining room presence; routinely conduct table visits and build strong rapport with members  
  • Manage member feedback and provide timely updates to the Executive Chef and General Manager   
  • Successfully on-board new hires to ensure alignment with service approach and philosophy, and provide proactive leadership in times of change  
  • Provide professional development opportunities for the staff and foster an environment of continued coaching and mentoring to maintain a high-performance work team  
  • Manage all F&B operations including purchasing, pricing, inventory, storage, cost control, and Jonas POS systems, and work closely with the Executive Chef on menu development and planning  
  • Assist with the annual budget development, monitor and track variances, and maintain scheduling in accordance with budgeted labor cost guidelines  
  • Work with the leadership team for oversight of several annual golf tournaments and special events
  • Ensure that all safety, sanitation, and other operations standards are consistently met  
  • Complete ad-hoc and reoccurring duties as requested    

Experience and Education   

  • Bachelor’s Degree with a concentration in culinary and/or hospitality   
  • Previous management experience in a private club setting or fine dining establishment   
  • Obtain required local and state licenses or certifications      

Skills Needed   

  • A polished, professional, and positive approach in any situation   
  • A true desire to understand and anticipate the needs of others in a fast-paced environment
  • Strong relationship, communication and collaboration skills to effectively partner with co-workers, the Culinary team and Front of House staff   
  • Demonstrated leadership skills that understand staff motivations, and provide effective coaching techniques that yield high performance   
  • Strong verbal and written communication skills  
  • Strong desire, and familiarity with, working in an environment with changing and competing priorities   
  • Flexible approach, based on business demand, and able to work varying working hours, nights, weekends and holidays as needed  
  • Possess a high level of self-motivation, accountability, use of sound judgement and willingness to do what it takes to get the job done  
  • Neat and polished appearance  
  • Demonstrated confidentiality, honesty, and integrity in all situations   
  • Intermediate-to-advanced Excel skills and ability to perform essential math calculations used for budgeting and cost analysis projects  
  • Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer