Job Description

The Member Services Attendant is responsible for assisting members and guests with various requests related to their experience at Scottsdale National Golf Club, and for providing information about the golf club and the surrounding places of interest while providing exceptional service in a highly collaborative and communicative team environment. 

Responsibilities:

  • Acts as front line communication for member and guest relations, including but not limited to: villa accommodations, special requests, and general club inquiries
  • Completes check-in and check out process for members and guests, ensuring guest satisfaction with room assignments, arranges for luggage delivery/pick-up, posts charges to account and collects keys   
  • Utilizes various computer systems to process guest check-in and check out; runs daily reports and updates reservation changes and cancellations
  • Provides clear and effective communication to other teams with details such as guest dining requests, golf assistance, housekeeping needs, etc.
  • Publishes daily club reports such as villa occupancy, restaurant reservations, and events
  • Other duties as assigned 

Experience and Education: 

  • High School diploma or equivalent experience
  • 2+ years’ previous guest relations and/or hospitality experience preferably in a luxury hotel, resort or golf club environment  
  • Knowledge of guest service operations 

Qualifications and Skills: 

  • Strong passion, commitment to excellence and true service heart to carry out daily tasks
  • Strong desire to provide exceptional guest service experience
  • Knowledge of POS systems preferred, Jonas experience desired
  • Must have strong command of the English language, and able to speak, read and write in English
  • Flexible approach, based on business demand, and willingness to work in an environment of continually changing priorities with enthusiasm
  • Possess a high level of self-motivation, accountability, and willingness to do, and learn, what it takes to get the job done
  • Strong time management and organization skills
  • Ability to work as part of a highly collaborative team, and equally effective as an independent contributor
  • Neat and polished appearance
  • Demonstrated confidentiality, honesty, and integrity in all situations